Help Center
Frequently asked questions
Quick answers for accounts, billing, downloads, tokens, Motion Studio, assets, models, and support.
FAQ
Accounts
Create an account to save projects, access downloads, manage tokens, and use subscription features.
FAQ
Billing
Subscriptions are managed through Stripe billing. Use Manage Subscription on the Pricing page for payment details, invoices, cancellation, and plan status.
FAQ
Downloads
Free accounts can access free-pack downloads. Paid token plans include full-resolution exports and premium production assets according to plan limits.
FAQ
Commercial License
Paid exports include commercial usage for customer projects. Standalone resale of MixtapePSD library assets is not allowed.
FAQ
Tokens
AI generation and motion rendering use tokens. Your account dashboard shows remaining tokens, usage, and reset timing.
FAQ
Motion Studio
Motion Studio turns static artwork into short animated renders. Professional and Studio plans include motion workflows during launch.
FAQ
Projects
Projects can continue into the Creative Editor for text, images, layers, exports, and future motion work.
FAQ
PNG Assets
The production PNG library includes props, objects, effects, and transparent assets prepared for flyer and cover design.
FAQ
Backgrounds
Background Studio and the library include production backgrounds for clubs, concerts, luxury designs, albums, and campaigns.
FAQ
Models
Model Studio uses MixtapePSD production transparent PNG models instead of placeholder generated models.
FAQ
Voice
Voice features depend on provider availability and account settings. Text chat remains available when voice is unavailable.
FAQ
Creative Director
Creative Director is the conversational AI partner for getting ideas, improving designs, and choosing next actions.
FAQ
Troubleshooting
If something fails, refresh, check your connection, confirm you are signed in, and contact [email protected] with the page, time, and project name.
